Every insured person on your policy is entitled to one free 1GB eSIM, so you can stay connected abroad without roaming fees or risky public Wi-Fi. It works like a normal SIM but is built into your phone, so you keep your usual number and can still use a personal hotspot.
Your eSIM is provided by Kolet. It is usable in 145 countries and valid for 12 months from the date it is issued.
Choose the region or country you'd like to use your eSIM in. Go to Manage Your eSIM, under Additional Policy Benefits, and follow the steps to issue your eSIM.
Download the Kolet app for Android or iPhone/iOS.
Sign in or sign up using the email address your eSIM was issued to (for the main policyholder this is the email on your policy).
Follow the in-app instructions to install your eSIM.
If your policy is for a single country or the Europe area, the main policyholder's eSIM may already be issued, so you can go straight to the app. We recommend setting it up before you travel, then switching it on when you land.
Each insured person gets their own free eSIM, claimed with their own email address. From your eSIM page (via the link in your email, or your Customer Zone under Manage Your Policy then Manage Your eSIM), choose Request another eSIM. That person then signs in to the Kolet app using the email entered for their eSIM, and their free 1GB will show once they log in.
You can top up in the Kolet app at competitive rates once your free 1GB is used. Insure & Escape Plus members get a loyalty discount on top-ups: 10% Bronze, 12% Silver, 15% Gold. If you renew or buy an additional policy, you also get 20% off your next top-up.
For help claiming or issuing your eSIM, contact our support team via live chat, email or phone on our Contact page. For anything else (the app, activation, your data or top-ups), contact Kolet directly, including live chat, at help.kolet.com.
