---
title: "What do I do if you can't cover my pre-existing medical conditions?"
description: "No cover"
url: https://travel-faqs.insureandescape.co.uk/en/articles/58-what-do-i-do-if-you-can-t-cover-my-pre-existing-medical-conditions
collection: "Declaring Pre-Existing Medical Conditions"
updated: 2025-06-19
language: en
---

# What do I do if you can't cover my pre-existing medical conditions?

No cover

At Insure&Escape we believe your medical condition(s) should not be a barrier to finding the cover you need. We offer an online screening process that ensures your condition(s) can be confidentially and discreetly declared prior to purchase. We will then offer a premium that includes cover for your pre-existing medical condition(s).

If we can't offer you cover for your condition(s), or if we've had to charge you a significant additional premium due to your condition(s) we'll introduce you to Money Helper Travel insurance directory. The Money & Pensions Service has introduced this service to help those with significant pre-existing medical conditions find affordable cover.

You can access the Money Helper Travel insurance directory by [clicking here](https://www.moneyhelper.org.uk/en/everyday-money/insurance/travel-insurance-directory) or by calling [0800 138 7777](tel:+448001387777) (Monday to Friday, 8am to 6pm).