---
title: "How do I make a claim?"
description: "Making a claim"
url: https://travel-faqs.insureandescape.co.uk/en/articles/94-how-do-i-make-a-claim
collection: "Making A Claim"
updated: 2025-06-19
language: en
---

# How do I make a claim?

Making a claim

The quickest way to make a claim for anything other than a medical emergency is online. Please be aware that in all cases you should attempt to obtain a refund or voucher from your travel provider prior to making a claim. If you are concerned about the requirement to notify us as soon as possible of a loss please be assured that you do not need to make a claim until such point as your travel provider has formally in writing denied your request.  
  
**To make a claim online:** Enter your [Customer Zone](https://www.insureandescape.co.uk/customerzone.php) and click 'Make a Claim', please note for your security you will need to enter your post code to verify your identity.  
  
If you need to contact in a medical emergency or, if you would prefer to make a claim via phone or post, please [click here](https://www.insureandescape.co.uk/claims_travel.php) for more information.