---
title: "I would like to make a complaint about a delay in processing my claim"
description: "Claims Complaint"
url: https://travel-faqs.insureandescape.co.uk/en/articles/95-i-would-like-to-make-a-complaint-about-a-delay-in-processing-my-claim
collection: "Making A Claim"
updated: 2025-06-19
language: en
---

# I would like to make a complaint about a delay in processing my claim

Claims Complaint

In most instances you should expect the claims team to review your claim within 2 to 4 weeks though it can sometimes take a little longer. If your claim has taken longer than 6 weeks please [contact us](https://www.insureandescape.co.uk/contact-information.php) so we can investigate the reason for the delay.