# Help center

> Frequently Asked Questions (15th May 2025 onwards)

## Understanding Your Cover > Cover Queries

- [Am I covered for a Cruise?](https://travel-faqs.insureandescape.co.uk/en/articles/1-am-i-covered-for-a-cruise): Cruising
- [Am I covered for Covid?](https://travel-faqs.insureandescape.co.uk/en/articles/2-am-i-covered-for-covid): COVID
- [Am I covered to drive a car, motorbike or other motorised vehicle while abroad?](https://travel-faqs.insureandescape.co.uk/en/articles/3-am-i-covered-to-drive-a-car-motorbike-or-other-motorised-vehicle-while-abroad): Driving Abroad
- [Am I covered in transit or during a stopover outside of my covered area?](https://travel-faqs.insureandescape.co.uk/en/articles/4-am-i-covered-in-transit-or-during-a-stopover-outside-of-my-covered-area): Transits and stopovers
- [Am I covered if the holiday is a gift from a family member or a prize?](https://travel-faqs.insureandescape.co.uk/en/articles/11-am-i-covered-if-the-holiday-is-a-gift-from-a-family-member-or-a-prize): Cover when your holiday was gifted to you
- [Can people insured on an Annual Multi-Trip travel seperately](https://travel-faqs.insureandescape.co.uk/en/articles/5-can-people-insured-on-an-annual-multi-trip-travel-seperately): Travelling Seperately
- [Do you cover travellers under 18?](https://travel-faqs.insureandescape.co.uk/en/articles/124-do-you-cover-travellers-under-18): Guidance on cover for children, minors, or anyone under 18, including whether they can be insured, added to a policy, or travel with an adult.

## Understanding Your Cover > Cover Queries > Missed Departures, Delays and Cancellations

- [Am I covered for additional expenses to continue my trip if I miss my departure including any connecting flights?](https://travel-faqs.insureandescape.co.uk/en/articles/6-am-i-covered-for-additional-expenses-to-continue-my-trip-if-i-miss-my-departure-including-any-connecting-flights): Missed Departure , missed connection, additional expenses, denied boarding , bad weather, strike
- [Am I covered if my flight is delayed?](https://travel-faqs.insureandescape.co.uk/en/articles/7-am-i-covered-if-my-flight-is-delayed): Flight Delays
- [Am I covered to cancel my trip if the outbound flight is cancelled?](https://travel-faqs.insureandescape.co.uk/en/articles/8-am-i-covered-to-cancel-my-trip-if-the-outbound-flight-is-cancelled): Outbound flight cancellation
- [Are deposits covered if I have to cancel my trip?](https://travel-faqs.insureandescape.co.uk/en/articles/9-are-deposits-covered-if-i-have-to-cancel-my-trip): Deposits
- [Package Holidays vs Independent Travel and Travel Disruption cover](https://travel-faqs.insureandescape.co.uk/en/articles/128-package-holidays-vs-independent-travel-and-travel-disruption-cover): Package holiday, flight cancellation, flight delays, independent travel , Travel disruption addon

## Understanding Your Cover > Cover Queries > Reciprocal Health Agreements

- [Is my EHIC still valid?](https://travel-faqs.insureandescape.co.uk/en/articles/12-is-my-ehic-still-valid): EHIC
- [What is a GHIC and how do I get one?](https://travel-faqs.insureandescape.co.uk/en/articles/13-what-is-a-ghic-and-how-do-i-get-one): GHIC
- [Other Reciprocal Health Agreements](https://travel-faqs.insureandescape.co.uk/en/articles/14-other-reciprocal-health-agreements): Other Reciprocal Health Agreements

## Understanding Your Cover > Your Health

- [What medical expenses are covered under the policy?](https://travel-faqs.insureandescape.co.uk/en/articles/15-what-medical-expenses-are-covered-under-the-policy): Medical Expenses
- [What can invalidate your medical cover?](https://travel-faqs.insureandescape.co.uk/en/articles/16-what-can-invalidate-your-medical-cover): What can invalidate your medical cover?
- [Travelling while pregnant](https://travel-faqs.insureandescape.co.uk/en/articles/17-travelling-while-pregnant): Pregnancy
- [Travelling abroad for cosmetic surgery](https://travel-faqs.insureandescape.co.uk/en/articles/18-travelling-abroad-for-cosmetic-surgery): Cosmetic Surgery
- [Travelling after getting a tattoo or piercing](https://travel-faqs.insureandescape.co.uk/en/articles/19-travelling-after-getting-a-tattoo-or-piercing): Tattoos and piercings
- [Contracting a STD (Sexually Transmitted Diseases) while travelling](https://travel-faqs.insureandescape.co.uk/en/articles/20-contracting-a-std-sexually-transmitted-diseases-while-travelling): STD and STIs

## Understanding Your Cover > Travelling near a conflict area

If you're planning to travelling near a conflict area, we've provided some information on how you're covered

- [Israel-Gaza Conflict](https://travel-faqs.insureandescape.co.uk/en/articles/116-israel-gaza-conflict): Israel Gaza
- [Israel-Iran Conflict](https://travel-faqs.insureandescape.co.uk/en/articles/117-israel-iran-conflict): Israel Iran
- [Ukraine-Russia Conflict](https://travel-faqs.insureandescape.co.uk/en/articles/118-ukraine-russia-conflict): Ukraine Russia

## Understanding Your Cover > Common Definitions

- [What is considered an "Accident"?](https://travel-faqs.insureandescape.co.uk/en/articles/21-what-is-considered-an-accident): Accident
- [What items fall under the category of "Baggage"?](https://travel-faqs.insureandescape.co.uk/en/articles/22-what-items-fall-under-the-category-of-baggage): Baggage
- [What is defined as a "Catastrophe"?](https://travel-faqs.insureandescape.co.uk/en/articles/23-what-is-defined-as-a-catastrophe): Catastrophe
- [Who is considered a "Close relative" or “Close Family Member”?](https://travel-faqs.insureandescape.co.uk/en/articles/24-who-is-considered-a-close-relative-or-close-family-member): Close relative or family member
- [Who qualifies as a "Colleague"?](https://travel-faqs.insureandescape.co.uk/en/articles/25-who-qualifies-as-a-colleague): Colleague
- [How is a "Cruise" defined?](https://travel-faqs.insureandescape.co.uk/en/articles/26-how-is-a-cruise-defined): Cruise
- [What does "Cut short/Cutting short" mean?](https://travel-faqs.insureandescape.co.uk/en/articles/27-what-does-cut-shortcutting-short-mean): Cut short
- [What is an "Excess"?](https://travel-faqs.insureandescape.co.uk/en/articles/28-what-is-an-excess): Excess
- [How are "Gadgets" defined?](https://travel-faqs.insureandescape.co.uk/en/articles/29-how-are-gadgets-defined): Gadget
- [What falls under the category of "Golf Equipment"?](https://travel-faqs.insureandescape.co.uk/en/articles/30-what-falls-under-the-category-of-golf-equipment): Golf equipment
- [What is considered "Home" in this policy?](https://travel-faqs.insureandescape.co.uk/en/articles/31-what-is-considered-home-in-this-policy): Home
- [What does "Home area" mean?](https://travel-faqs.insureandescape.co.uk/en/articles/32-what-does-home-area-mean): Home area
- [What is included in "Important Documents"?](https://travel-faqs.insureandescape.co.uk/en/articles/33-what-is-included-in-important-documents): Important Documents
- [How is the "Insurance Period" defined?](https://travel-faqs.insureandescape.co.uk/en/articles/34-how-is-the-insurance-period-defined): Insurance Period
- [Who is an "Insured Person"?](https://travel-faqs.insureandescape.co.uk/en/articles/35-who-is-an-insured-person): Insured Person
- [How is a "Medical practitioner" defined?](https://travel-faqs.insureandescape.co.uk/en/articles/36-how-is-a-medical-practitioner-defined): Medical practitioner
- [What do we mean by "On a recreational basis"?](https://travel-faqs.insureandescape.co.uk/en/articles/37-what-do-we-mean-by-on-a-recreational-basis): Recreational Basis
- [What is a "Package holiday"?](https://travel-faqs.insureandescape.co.uk/en/articles/39-what-is-a-package-holiday): Package Holiday
- [What is included in "Personal Money"?](https://travel-faqs.insureandescape.co.uk/en/articles/40-what-is-included-in-personal-money): Personal Money
- [How is "Personal quarantine" defined?](https://travel-faqs.insureandescape.co.uk/en/articles/41-how-is-personal-quarantine-defined): Personal quaratine
- [What are "pre-paid charges"?](https://travel-faqs.insureandescape.co.uk/en/articles/42-what-are-pre-paid-charges): Pre-paid charges
- [How is "Public Transport" defined?](https://travel-faqs.insureandescape.co.uk/en/articles/43-how-is-public-transport-defined): Public Transport
- [What is meant by "Redundant/Redundancy"?](https://travel-faqs.insureandescape.co.uk/en/articles/44-what-is-meant-by-redundantredundancy): Redundancy
- [What is "Regional quarantine"?](https://travel-faqs.insureandescape.co.uk/en/articles/45-what-is-regional-quarantine): Regional quarantine
- [What is covered under "Ski Equipment"?](https://travel-faqs.insureandescape.co.uk/en/articles/46-what-is-covered-under-ski-equipment): Ski Equipment
- [What is a "Ski Pack"?](https://travel-faqs.insureandescape.co.uk/en/articles/47-what-is-a-ski-pack): Ski Pack
- [How is "Sports Equipment" defined?](https://travel-faqs.insureandescape.co.uk/en/articles/48-how-is-sports-equipment-defined): Sports Equipment
- [What does "Terrorist Action" mean?](https://travel-faqs.insureandescape.co.uk/en/articles/49-what-does-terrorist-action-mean): Terrorist Action
- [What is the definition of a "Travelling Companion"?](https://travel-faqs.insureandescape.co.uk/en/articles/50-what-is-the-definition-of-a-travelling-companion): Travelling Companion
- [What is meant by "Trip(s)" in the policy?](https://travel-faqs.insureandescape.co.uk/en/articles/51-what-is-meant-by-trips-in-the-policy): Trip or Trips
- [How is "Unattended" defined in the policy?](https://travel-faqs.insureandescape.co.uk/en/articles/52-how-is-unattended-defined-in-the-policy): Unattended
- [What items are considered "Valuables"?](https://travel-faqs.insureandescape.co.uk/en/articles/53-what-items-are-considered-valuables): Valuables

## Understanding Your Cover > Extras Included With Your Policy

The extra benefits included with your policy, including the TravelMate app, your free eSIM and BagFinder, and how to use them.

- [What extras are included with my policy?](https://travel-faqs.insureandescape.co.uk/en/articles/132-what-extras-are-included-with-my-policy): Extras - TravelMate App, eSIM, Plus, Teledoctor, BagFinder
- [TravelMate](https://travel-faqs.insureandescape.co.uk/en/articles/133-travelmate): TravelMate App
- [BagFinder](https://travel-faqs.insureandescape.co.uk/en/articles/134-bagfinder): BagFinder
- [Free 1GB eSIM](https://travel-faqs.insureandescape.co.uk/en/articles/135-free-1gb-esim): eSIM

## Purchasing A Policy > Declaring Pre-Existing Medical Conditions

At Cedartree Insurance we believe your medical condition(s) should not be a barrier to finding the cover you need. We offer an online screening process that ensures your condition(s) can be confidentially and discreetly declared prior to purchase. We will then offer a premium that includes cover for your pre-existing medical condition(s).

- [Can I get cover if I am under investigation for an undiagnosed condition?](https://travel-faqs.insureandescape.co.uk/en/articles/54-can-i-get-cover-if-i-am-under-investigation-for-an-undiagnosed-condition): Buying with an undiagnosed medical condition
- [Can I get cover if I am awaiting test results or scans for a diagnosed condition?](https://travel-faqs.insureandescape.co.uk/en/articles/55-can-i-get-cover-if-i-am-awaiting-test-results-or-scans-for-a-diagnosed-condition): Getting cover while you are awaiting scans or test results
- [Can I get cover if I am awaiting treatment or surgery?](https://travel-faqs.insureandescape.co.uk/en/articles/56-can-i-get-cover-if-i-am-awaiting-treatment-or-surgery): Awaiting treatment or surgery
- [What if I have symptoms before purchasing the policy but haven't seen a doctor yet?](https://travel-faqs.insureandescape.co.uk/en/articles/57-what-if-i-have-symptoms-before-purchasing-the-policy-but-haven-t-seen-a-doctor-yet): Symptoms
- [What do I do if you can't cover my pre-existing medical conditions?](https://travel-faqs.insureandescape.co.uk/en/articles/58-what-do-i-do-if-you-can-t-cover-my-pre-existing-medical-conditions): No cover
- [Fertility tests](https://travel-faqs.insureandescape.co.uk/en/articles/59-fertility-tests): Fertility tests
- [Genetic testing](https://travel-faqs.insureandescape.co.uk/en/articles/60-genetic-testing): Genetic testing
- [Sight tests](https://travel-faqs.insureandescape.co.uk/en/articles/61-sight-tests): Sight tests and myopia

## Purchasing A Policy > Declaring Pre-Existing Medical Conditions > Do I need to declare my pre-existing medical condition?

The list below contains a list of pre-existing medical conditions that our customers ask us for further guidance on. If you are still unsure please contact us for clarification.

- [ADHD or Autism](https://travel-faqs.insureandescape.co.uk/en/articles/62-adhd-or-autism): ADHD or Autism
- [Allergies](https://travel-faqs.insureandescape.co.uk/en/articles/63-allergies): Allergies
- [Anemia or anaemia](https://travel-faqs.insureandescape.co.uk/en/articles/64-anemia-or-anaemia): Anemia or anaemia
- [Childhood asthma](https://travel-faqs.insureandescape.co.uk/en/articles/65-childhood-asthma): Childhood asthma
- [Back pain](https://travel-faqs.insureandescape.co.uk/en/articles/66-back-pain): Back pain
- [Common respiratory conditions (ie flu or chest infections)](https://travel-faqs.insureandescape.co.uk/en/articles/67-common-respiratory-conditions-ie-flu-or-chest-infections): Flu and chest infections
- [Cosmetic surgery](https://travel-faqs.insureandescape.co.uk/en/articles/68-cosmetic-surgery): Cosmetic surgery
- [Diarrhoea](https://travel-faqs.insureandescape.co.uk/en/articles/69-diarrhoea): Diarrhoea
- [Dyslexia or Dyspraxia](https://travel-faqs.insureandescape.co.uk/en/articles/70-dyslexia-or-dyspraxia): Dyslexia or Dyspraxia
- [Gender reassignment surgery or treatment](https://travel-faqs.insureandescape.co.uk/en/articles/71-gender-reassignment-surgery-or-treatment): Gender reassignment
- [IBS or Gastroenteritis](https://travel-faqs.insureandescape.co.uk/en/articles/72-ibs-or-gastroenteritis): IBS or Gastroenteritis
- [Medical trials](https://travel-faqs.insureandescape.co.uk/en/articles/73-medical-trials): Medical trials
- [Menopause, perimenopause or Hormone Replacement Therapy (HRT)](https://travel-faqs.insureandescape.co.uk/en/articles/74-menopause-perimenopause-or-hormone-replacement-therapy-hrt): Menopause, permenopause and HRT
- [Phobias](https://travel-faqs.insureandescape.co.uk/en/articles/75-phobias): Phobias
- [Preventative medications (e.g., statins, blood thinners)](https://travel-faqs.insureandescape.co.uk/en/articles/76-preventative-medications-eg-statins-blood-thinners): Preventative medication
- [Post-natal mental illness](https://travel-faqs.insureandescape.co.uk/en/articles/77-post-natal-mental-illness): Post-natal mental illness
- [Pregnancy](https://travel-faqs.insureandescape.co.uk/en/articles/78-pregnancy): Pregnancy
- [Progressive diseases, such as dementia](https://travel-faqs.insureandescape.co.uk/en/articles/79-progressive-diseases-such-as-dementia): Dementia and progressive diseases
- [Syndromes like Downs syndrome or Fragile X syndrome?](https://travel-faqs.insureandescape.co.uk/en/articles/80-syndromes-like-downs-syndrome-or-fragile-x-syndrome): Downs, Fragile X and other syndromes
- [Terminal prognosis](https://travel-faqs.insureandescape.co.uk/en/articles/81-terminal-prognosis): Purchasing insurance with a terminal condition?
- [Weight loss medications like Ozempic, Wegovy or Mounjaro](https://travel-faqs.insureandescape.co.uk/en/articles/82-weight-loss-medications-like-ozempic-wegovy-or-mounjaro): Weight loss drugs

## Purchasing A Policy > Common Queries

- [Applying for a Schengen Visa](https://travel-faqs.insureandescape.co.uk/en/articles/83-applying-for-a-schengen-visa): Schengen Visa
- [Applying for a Visa](https://travel-faqs.insureandescape.co.uk/en/articles/84-applying-for-a-visa): Visas
- [I need written confirmation my policy covers personal liability while skiing](https://travel-faqs.insureandescape.co.uk/en/articles/85-i-need-written-confirmation-my-policy-covers-personal-liability-while-skiing): Skiing liability letter
- [Purchasing while already abroad](https://travel-faqs.insureandescape.co.uk/en/articles/86-purchasing-while-already-abroad): Purchasing while abroad
- [Travelling against Foreign, Commonwealth & Development Office (FCDO) travel advice](https://travel-faqs.insureandescape.co.uk/en/articles/87-travelling-against-foreign-commonwealth-and-development-office-fcdo-travel-advice): FCDO Travel Advice

## Purchasing A Policy > Residency

To purchase a policy from CoverForYou, you must be a permanent UK resident and at least 18 years of age.

- [How do you define a UK resident?](https://travel-faqs.insureandescape.co.uk/en/articles/88-how-do-you-define-a-uk-resident): Residency
- [What address should be used in the policy if the insured person is in university?](https://travel-faqs.insureandescape.co.uk/en/articles/89-what-address-should-be-used-in-the-policy-if-the-insured-person-is-in-university): University
- [I have been away from the UK for more than 6 months, can I buy your policies?](https://travel-faqs.insureandescape.co.uk/en/articles/90-i-have-been-away-from-the-uk-for-more-than-6-months-can-i-buy-your-policies): Outside the UK for more than 6 months
- [Armed Forces personnel posted overseas](https://travel-faqs.insureandescape.co.uk/en/articles/91-armed-forces-personnel-posted-overseas): Armed Forces

## Purchasing A Policy > How we calculate premiums

- [How is my Insurance Premium Calculated?](https://travel-faqs.insureandescape.co.uk/en/articles/92-how-is-my-insurance-premium-calculated): How we calculate premiums
- [Why do Premiums go up if you purchase in advance?](https://travel-faqs.insureandescape.co.uk/en/articles/93-why-do-premiums-go-up-if-you-purchase-in-advance): Purchasing in advance

## Managing Your Policy > Making A Claim

- [How do I make a claim?](https://travel-faqs.insureandescape.co.uk/en/articles/94-how-do-i-make-a-claim): Making a claim
- [I would like to make a complaint about a delay in processing my claim](https://travel-faqs.insureandescape.co.uk/en/articles/95-i-would-like-to-make-a-complaint-about-a-delay-in-processing-my-claim): Claims Complaint

## Managing Your Policy > Making Changes to Your Policy

- [I had to change my travel dates, can I move my insurance?](https://travel-faqs.insureandescape.co.uk/en/articles/96-i-had-to-change-my-travel-dates-can-i-move-my-insurance): Changing Travel Dates
- [I am abroad and my return flight has been delayed to a later date so I return after my policy expires, what do I do?](https://travel-faqs.insureandescape.co.uk/en/articles/97-i-am-abroad-and-my-return-flight-has-been-delayed-to-a-later-date-so-i-return-after-my-policy-expires-what-do-i-do): Extending your policy while abroad
- [Can I postpone/extend my Annual Multi-Trip policy?](https://travel-faqs.insureandescape.co.uk/en/articles/98-can-i-postponeextend-my-annual-multi-trip-policy): Postpone or extend an Annual Multi-Trip
- [I am no longer planning to travel, can I cancel my policy?](https://travel-faqs.insureandescape.co.uk/en/articles/99-i-am-no-longer-planning-to-travel-can-i-cancel-my-policy): Cancelling your policy
- [Changing your personal details](https://travel-faqs.insureandescape.co.uk/en/articles/123-changing-your-personal-details): How to update , change or amend your personal information, including name, date of birth, email address, or home address via the Customer Zone.

## Managing Your Policy > Changes in health

- [I have just been diagnosed with a new medical condition – what should I do?](https://travel-faqs.insureandescape.co.uk/en/articles/100-i-have-just-been-diagnosed-with-a-new-medical-condition-what-should-i-do): New medical conditions after you purchase
- [What happens if I forgot to declare my medical conditions when I applied for insurance?](https://travel-faqs.insureandescape.co.uk/en/articles/101-what-happens-if-i-forgot-to-declare-my-medical-conditions-when-i-applied-for-insurance): Missing Medical Conditions
- [What happens if I am placed on a waiting list for treatment or investigation after purchasing my policy?](https://travel-faqs.insureandescape.co.uk/en/articles/103-what-happens-if-i-am-placed-on-a-waiting-list-for-treatment-or-investigation-after-purchasing-my-policy): Undiagnosed conditions post purchase
- [What happens if I update my medical declaration after purchasing a policy within the cooling-off period but I don’t complete the process?](https://travel-faqs.insureandescape.co.uk/en/articles/104-what-happens-if-i-update-my-medical-declaration-after-purchasing-a-policy-within-the-cooling-off-period-but-i-don-t-complete-the-process): Failing to complete a medical declaration
- [What if I am diagnosed with a terminal illness after purchasing my policy?](https://travel-faqs.insureandescape.co.uk/en/articles/105-what-if-i-am-diagnosed-with-a-terminal-illness-after-purchasing-my-policy): Terminal diagnosis after purchase
- [Annual Multi Trip: A close family member became ill after I purchased the policy. I have not yet booked any trips, but if I booked my trips and their health gets worse, am I covered for cancellation/curtailment?](https://travel-faqs.insureandescape.co.uk/en/articles/106-annual-multi-trip-a-close-family-member-became-ill-after-i-purchased-the-policy-i-have-not-yet-booked-any-trips-but-if-i-booked-my-trips-and-their-health-gets-worse-am-i-covered-for-cancellationcurtailment): Annual Policies: Family member becomes ill before your trip is booked

## Managing Your Policy > General

- [How to make sure you receive our emails](https://travel-faqs.insureandescape.co.uk/en/articles/107-how-to-make-sure-you-receive-our-emails): emails
- [Where can I find my policy documents?](https://travel-faqs.insureandescape.co.uk/en/articles/122-where-can-i-find-my-policy-documents): How to access and download your policy documents, including your certificate, schedule, IPID and policy wording

## Renewing Your Policy

How renewals work when you have an Annual Multi-Trip

- [How does the policy handle automatic renewals?](https://travel-faqs.insureandescape.co.uk/en/articles/108-how-does-the-policy-handle-automatic-renewals): Automatic Renewal
- [Opting out of automatic renewal](https://travel-faqs.insureandescape.co.uk/en/articles/109-opting-out-of-automatic-renewal): Opting out of automatic renewal

## Renewing Your Policy > Common Queries

- [Can I remove individuals from my policy during the renewal process?](https://travel-faqs.insureandescape.co.uk/en/articles/110-can-i-remove-individuals-from-my-policy-during-the-renewal-process): Removing someone from a renewal
- [Can I add individuals to my policy during the renewal?](https://travel-faqs.insureandescape.co.uk/en/articles/111-can-i-add-individuals-to-my-policy-during-the-renewal): Adding someone at renewal
- [A close family member has been diagnosed with an illness, I had previously booked a trip, before I knew about my family member’s health issue. If I renew the policy and his health deteriorates, will I be covered for trip cancellation/curtailment?](https://travel-faqs.insureandescape.co.uk/en/articles/112-a-close-family-member-has-been-diagnosed-with-an-illness-i-had-previously-booked-a-trip-before-i-knew-about-my-family-member-s-health-issue-if-i-renew-the-policy-and-his-health-deteriorates-will-i-be-covered-for-trip-cancellationcurtailment): Annual Policies: Renewing when a family member has an illness

## While You are Travelling

Useful information while you are travelling, including how to access our medical emergency service

- [Medical and Other Emergencies](https://travel-faqs.insureandescape.co.uk/en/articles/113-medical-and-other-emergencies): Medical Emergencies
- [I'm trying to contact the emergency medical team and have been put through to the Doctor Please! service](https://travel-faqs.insureandescape.co.uk/en/articles/114-i-m-trying-to-contact-the-emergency-medical-team-and-have-been-put-through-to-the-doctor-please-service): Medical Emergencies
- [Extending your trip due to illness](https://travel-faqs.insureandescape.co.uk/en/articles/115-extending-your-trip-due-to-illness): Extending your trip due to illness

## Major Incident Advice

For major incidents that affect a large number of our customers, we provide advice documents

- [Major Incident Advice](https://travel-faqs.insureandescape.co.uk/en/articles/119-major-incident-advice): Major Incidents
- [Hurricane Melissa](https://travel-faqs.insureandescape.co.uk/en/articles/120-hurricane-melissa): Hurricane Jamaica
- [Natural Disasters / Catastrophes](https://travel-faqs.insureandescape.co.uk/en/articles/121-natural-disasters-catastrophes): Earthquake, Volcanic Eruption, Hurricane, Tsunami , Landslide, Tornado, Cyclones, Floods, Wildfires
- [Middle East Conflict (Policies Purchased on or after 08/09/2026)](https://travel-faqs.insureandescape.co.uk/en/articles/136-middle-east-conflict-policies-purchased-on-or-after-08092026): Middle East, United Arab Emirates (Dubai & Abu Dhabi, Kuwait, Qatar and Bahrain - Iran Conflict
- [Middle East Conflict (Policies Purchased 28/02/2026 - 07/09/2026)](https://travel-faqs.insureandescape.co.uk/en/articles/126-middle-east-conflict-policies-purchased-28022026-07092026): Middle East, United Arab Emirates (Dubai & Abu Dhabi, Kuwait, Qatar and Bahrain - Iran Conflict
- [Middle East Conflict (Policies Purchased prior to 28/02/2026)](https://travel-faqs.insureandescape.co.uk/en/articles/131-middle-east-conflict-policies-purchased-prior-to-28022026): Middle East, United Arab Emirates (Dubai & Abu Dhabi, Kuwait, Qatar and Bahrain - Iran Conflict
- [Middle East Conflict (Initial Airspace Closure)](https://travel-faqs.insureandescape.co.uk/en/articles/130-middle-east-conflict-initial-airspace-closure): Information for customers who became stuck abroad in February/March 2026
- [Aviation Fuel Shortages](https://travel-faqs.insureandescape.co.uk/en/articles/127-aviation-fuel-shortages): Aviation fuel shortages, flight delays, cancellations, and impact on airline operations and travel schedules.
- [Flight Disruption & Air Traffic Control Issues](https://travel-faqs.insureandescape.co.uk/en/articles/137-flight-disruption-and-air-traffic-control-issues): Air traffic control