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Managing Your Policy

Making changes to your Policy, a claim or letting us know about changes in health

Making A Claim

How do I make a claim?

I would like to make a complaint about a delay in processing my claim

Making Changes to Your Policy

I had to change my travel dates, can I move my insurance?

I am abroad and my return flight has been delayed to a later date so I return after my policy expires, what do I do?

Can I postpone/extend my Annual Multi-Trip policy?

I am no longer planning to travel, can I cancel my policy?

Changing your personal details

Changes in health

I have just been diagnosed with a new medical condition – what should I do?

What happens if I forgot to declare my medical conditions when I applied for insurance?

What happens if I am placed on a waiting list for treatment or investigation after purchasing my policy?

What happens if I update my medical declaration after purchasing a policy within the cooling-off period but I don’t complete the process?

What if I am diagnosed with a terminal illness after purchasing my policy?

Annual Multi Trip: A close family member became ill after I purchased the policy. I have not yet booked any trips, but if I booked my trips and their health gets worse, am I covered for cancellation/curtailment?

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HomeContact UsThe information on this site is only valid for policies purchased on or after the 15th May 2025